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89%

Average PROMs collection rate

84%

Force clients on track for CMS 1Y matched PROMs requirement

90%

Force patient satisfaction

4-8 hours

Saved per week per care team member

CMS requires 50%+
1-year matched PROMs data to avoid significant reimbursement penalties

Force Therapeutics helps hospital Executives, Quality Leaders, Navigators, and care teams meet these requirements with ease while improving patient satisfaction and quality outcomes. Our evidence-based digital care platform enables high quality remote patient monitoring and equips you to collect, analyze, and act on PROMs data effectively, driving success for your organization and your patients.

Explore our THA/TKA PRO-PM Guide

Frequently Asked Questions

Patient-Reported Outcome Measures (PROMs) are standardized mandatory surveys that capture patients’ perspectives on their health, function, and quality of life before and after treatment. They provide critical context for understanding recovery and satisfaction beyond clinical metrics (ex. HOOS Jr., KOOS Jr., PROMIS Global, ODI, NDI, VR12).

PROs are the pieces of information patients provide about their health status, symptoms, and functional ability.
PROMs are the standardized surveys used to collect those PROs (e.g., HOOS Jr., KOOS Jr., PROMIS).
PRO-PMs are quality measures that evaluate provider/hospital performance using aggregated PROMs data.
PREMs measure patient experience with care, such as communication and satisfaction.

PROMs allow hospitals to understand recovery from the patient’s perspective, offering insight into pain, function, and well-being that objective measures like ROM cannot capture. They support patient-centered care, identify trends, and strengthen accreditation readiness, payer negotiations, and value-based care performance.

The THA/TKA PRO-PM is a CMS quality measure evaluating hospital performance based on PROMs collected before and after hip and knee replacement. To succeed, hospitals must meet strict workflow requirements including correct timing windows, risk variable capture, 12-month follow-up, and ≥50% matched completion. Failure impacts a hospital’s Annual Payment Update.

CMS increasingly includes PROMs in value-based models like TEAM. The THA/TKA PRO-PM and Information Transfer PRO-PM are required, signaling expectations that hospitals track patient-reported outcomes and understanding of their care across the care journey.

PROMs are used throughout orthopedics—TKA, THA, spine, shoulder—and increasingly in oncology, rehab, and cardiology to measure pain, function, and quality of life directly from the patient.

PROMs data help identify care variation, monitor recovery trends, and personalize interventions. They support pathway optimization, earlier identification of at-risk patients, and continuous quality improvement.

Force automates PROMs collection through digital workflows embedded into each patient’s recovery plan. Patients receive PROMs at required intervals via text or email, supported by multilingual access and automated reminders.

The platform validates, formats, and submits data directly to registries or CMS reporting systems, ensuring complete, compliant submissions while reducing administrative burden.

Force provides advanced analytics to visualize trends, compare performance across surgeons and sites, and guide pathway improvements with actionable data.

Real-time dashboards display PROMs completion, progress, and trends with filters for surgeon, site, or procedure—helping teams act quickly when support is needed.

PROMs programs must follow strict HIPAA standards including encryption, secure transmission, audited access control, and compliant data storage.

data compliance

Recognized by AAOS as a Preferred PROM Vendor

Force Therapeutics drives better patient outcomes by empowering providers with industry-leading patient engagement and end-to-end PROMs collection, reporting, and submission.

*AAOS does not, directly or indirectly, endorse PROMs Vendor Program companies or any products or services offered by PROMs Vendor Program featured companies.

Unmatched Patient Engagement

Empower patients to reach recovery goals through digitized patient education, dynamic video-based content, and personalized touchpoints to drive successful outcomes.

Proven PROMs Compliance

Collect patient reported outcomes measures with ease by sending time-based forms, customized check-ins, and reminders without causing notification fatigue.

Streamlined Reporting and Insights

Generate CMS-compliant reports and submit to registries, while gaining actionable insights from PROMs to drive quality improvement–saving care teams valuable time.

Capabilities for PROMs Collection,
Reporting, & Submission

End-to-End Patient Education

Prepare patients to submit forms by engaging them throughout their journey, increasing survey completion rates and boosting satisfaction scores.

Patient-Centric Gamification

Motivate patients in their treatment plan by empowering them to set recovery goals and earn rewards upon completion, making their recovery more engaging.

Automated Forms and Reminders

Send time-based outcome forms, personalized check-ins, and reminders to patients, ensuring they stay engaged without experiencing notification fatigue.

EHR Integration and Reporting

Generate real-time data reports through seamless EHR-integrated PROMs to streamline submissions to registries and CMS quality reporting programs.

Much More than a Collection Tool

By actively and dynamically engaging patients throughout their care journey, they are more likely to electronically submit PROMs surveys and report greater satisfaction with their care quality.

Patient Enrollment

When patients are scheduled for their surgery, they are automatically enrolled in the Force platform where they receive their care instructions taking this off your teams’ to do list.

Patient Engagement

Informed by provider-prescribed treatment plans and patient data, patients receive customized pre- and post-op content that’s strategically delivered using Force’s proprietary Intelligent Care Plan algorithms.

Form Collection

Patients are already engaged so submitting a form is easy. Forms are refreshed as mandates are released to ensure you’re collecting complete information to be compliant.

Registry Submission

Automated data reports are generated to support submissions, certifications, and accreditations to CMS, TJC, AJRR, AAOS, SER, ASR, and more.

What Our Clients Say

Prior to Force, we were jumping through hoops with calls, emails, and any type of SurveyMonkey type collection just to get these patients' data. Now with Force, we have 100% pre-op PROMs completion.

Nicole Williams

Occupational Therapist, Registered & Licensed

Norwalk Hospital, part of Nuvance Health

"Force analytics are driving better decisions, and surgeons and their administrators actually trust the data… Force has completely transformed our patient journey."

Dianne Vye, MSN, RN, ONC

Regional Director of Quality and Safety

Hartford HealthCare’s Connecticut Orthopaedic Institute

“There’s certainly more engagement… and of course there’s the whole backend of data analytics and reporting and quality.”

Mary Arisoto-Coe, MSPH, BSN

Orthopaedic Service Line Administrator

Berkshire Health Systems

Achieve Compliance with Confidence

Discover how Force Therapeutics enables seamless, automated compliance to meet CMS PROMs requirements and deliver the highest quality of care.

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Trusted by leading healthcare organizations

CMS requires 50%+
1-year matched PROMs data to avoid significant reimbursement penalties

Frequently Asked Questions