Hartford HealthCare Leverages Digital Care to Transform the Patient Experience


Case Study

What's Covered

Hartford HealthCare needed to scale navigator capacities, monitor key clinical data points before and after intervention while maintaining high compliance with PROs, deliver high-quality remote patient education and classes, and effectively engage and communicate with patients while reducing time and resource burden for FTEs.


Read this case study to learn how Hartford HealthCare used Force Therapeutics to:

  • Efficiently manage whole episodes of care across thousands of knee, hip, shoulder, and spine patients with a consistent standard of care across various facilities and sites
  • Collect and report millions of clinical pre-op and post-op data points with extremely high visibility into patient progress, including automated reporting to the American Joint Replacement Registry, Shoulder & Elbow Registry, and American Spine Registry
  • Achieve Advanced Total Joint Arthroplasty, Spine, as well as Core Shoulder and Hip and Knee Replacement certifications from The Joint Commission
  • Successfully scale nurse navigator capacities, implementing a highly effective hybrid model of navigator-led digital care delivery
  • Deliver remote education and classes while maintaining robust patient engagement and patient reported outcomes (PROs) compliance, including adherence with rigorous data reporting requirements under the Comprehensive Care for Joint Replacement Model
  • Deliver immediate value for care teams by seamlessly integrating with Epic electronic medical records (EMR)


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About Hartford HealthCare

Hartford HealthCare is Connecticut’s most comprehensive health care network. The Hartford care-delivery system includes 37,000 colleagues serving 185 towns and cities at more than 500 locations, including two tertiary teaching hospitals, an acute-care community teaching hospitals, an acute-care hospital and trauma center, three community hospitals, a behavioral health network, a multispecialty physician group, a clinical care organization, a regional home care system, senior care services, mobile neighborhood health programs, and a comprehensive physical therapy and rehabilitation network. Touching more than 23,000 lives each day, Hartford’s unique unified culture is focused on enhancing access, affordability, equity, and excellence at a consistently high standard of care.

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