Controlling variation in pre- and post-op care is critical to driving growth and margins, but few know how to do it.
Force’s VP of Client Development discussed what he’s seen go wrong as organizations redesign their service lines to control variation in pre- and post-op care and how innovators can avoid the same mistakes. Some of the key challenges he touches on are:
- Gathering evidence to drive decision making
- Standardizing patient communication and education
- Controlling cost and inefficiencies in care navigation