The healthcare market is changing. Patients increasingly want their healthcare experience to resemble the types of convenient, personalized experiences they find in other industries such as retail. Additionally, reimbursement from both private and public payers is increasingly linked with care quality instead of volume. These two trends are pushing providers to put patients at the center of the care experience like never before.
"You can only utilize your people, your physical care team, so much," Dr. O'Connor said. "There's only so much they can do to extend to patients and create meaningful connections, and if you want to do more than that you either need to hire more people or embrace technology to make meaningful connections."
Hear from Dr. Mary O'Connor, Director of the Musculoskeletal Care, Yale School of Medicine and Yale-New Haven Health and Bronwyn Spira, CEO, Force Therapeutics about:
Listen to the webinar
- How to manage variation in the care continuum
- How to standardize care teams and the care process
- How Yale-New Haven Health implemented a care continuum by leveraging technology